We want you to love the clothing you receive just as much as we love creating it. If for any reason your order doesn’t meet your expectations, you have 30 days to initiate a return. You can find the return instructions at the end of this article.

30-day return policy

• We have a return period of 30 days for all items on our site. This return period starts as soon as your package has been delivered to you.
• In the unlikely case that you have received a wrong article, miss an item from your order, or an item is damaged in any way, send an e-mail to us Support team! (If you do not inform our support team of this before shipment, your article will be subject to our return policy, including any costs that can be associated with a refused return shipment.)

Return standards and conditions

• We’re happy to accept returns for both refunds and exchanges!
• If your exchange cannot be completed due to unavailable stock, a refund will be issued.
• By adding return items to your return shipment, you confirm that you (1) have received the selected return items and (2) plan to return the selected items.
  
  
• Articles must be unwashed and not have been in a dryer.
  
  
• Articles covered with animal hair are refused.
  
  
• Articles covered with glitter, powder or other material are refused.
  
  
• Articles with strong scents or scents such as smoke, cologne, detergent, perfumed sprays, body odor, etc., are not accepted. Articles with markings or other stains (such as deodorant) are not accepted.
  
  
• Our items come with Olfé tags. Please make sure these tags are still attached, otherwise your return will be refused.
  
  
• Any returns delivered more than 30 days after the delivery date of your order may be refused. If your return is unexpectedly delayed, please contact our support team. If your return is refused, we will notify you by email, and your order will be sent back to you within 4–7 business days.
  
  
• When an order has been paid via Klarna and the customer chooses the voucher option upon return (which includes an extra €5 credit), it is no longer possible to process a refund via Klarna. In that case, the amount will be converted into a digital gift card, which will be sent by email. This credit is final and cannot be converted back into a monetary refund. We advise customers who have paid with Klarna not to choose this option if they prefer to receive a refund.
  
  
• Important: Free exchange is not possible with a gifting promotion. Would you like to exchange the item for a different size or a different product? Please contact us via  contact@olfe.com.  If you return your order (partially) and the total value of the remaining items falls below the required amount, the free product must also be returned. If the free product is not returned, we reserve the right to deduct the current retail value of the shorts from the amount to be refunded.
  
  
• Information about pre-orders
  Are you ordering only a pre-order item?
  We will ship your order as soon as the item is back in stock, from the indicated date.
  
  Are you ordering a pre-order item together with items that are already in stock?
  By default, we will ship everything together once the pre-order item has been restocked. Would you prefer to receive the in-stock items earlier? That is possible. We will split your order into two shipments and charge €4.95 shipping costs for the first shipment, because we need to ship your order twice. The pre-order item will then, of course, be shipped to you free of charge as soon as it has been restocked from the indicated date.
  
  
• Cancellation of Pre-Orders
  If a pre-order is cancelled by the customer, a refund will only be issued after we have physically received and processed the relevant pre-order shipment. As pre-order products are purchased specifically based on the customer’s order, a refund cannot be processed earlier. Once the full delivery has been received, the amount due will be refunded immediately to the bank account used for the original payment.
  
  
• When purchasing a bundle, the highest possible discount is applied automatically. Because of this, additional discount codes or other promotions cannot be combined with bundle offers. Any extra discount codes are therefore not valid on bundles.

• For promotional offers that require a minimum number of items for a discount, the discount will be recalculated if the number of kept items falls below the required amount after a return.

  
  Return conditions anniversary promotion 3 for 2
• The promotion cannot be combined with other discount codes or ongoing offers.
• The discount is valid per complete set of three items within the selected collection.
• For each complete set of three items, the cheapest item will be free.
• If one or more paid items from a set are returned, the corresponding free item must also be returned.
• If the free item is not returned, the value of this item will be deducted from the refund amount.

If you have to start a return shipment, click on one of the links below. If you need extra help, take Contact With us and we will be happy to help you further!

Do you want to exchange an article free of charge? Then click here.

Do you want to return an item? Then click here.