We want you to love the clothing you receive as much as we love making it. If for any reason your order is not to your liking, we offer a 30-day return period within which you can create a return. You will find the return instructions at the end of this article.

30-day Return Policy

• We have a 30-day return period for all items on our site. This return period starts as soon as your parcel has been delivered to you.
• In the unlikely event that you have received the wrong item, an item is missing from your order, or an item is damaged in any way, please email our Support Team! (If you do not notify our Support Team of this before shipping, your item will be subject to our return policy, including any costs that may be associated with a refused return.)

Return standards and conditions

• We happily accept returns for both refunds and exchanges!
• If your exchange cannot be completed due to unavailable stock, a refund will be issued.
• By adding return items to your return, you confirm that you (1) have received the selected return items and (2) intend to send the selected items back.
  
  
• Items must be unwashed and must not have been in a dryer.
  
  
• Items covered in pet hair will be refused.
  
  
• Items covered in glitter, powder or other material will be refused.
  
  
• Items with strong odours or smells such as smoke, cologne, detergent, scented sprays, body odour, etc., will not be accepted. Items with marks or other stains (such as deodorant) will not be accepted.
  
  
• Our items carry Olfé labels. Make sure these tags are still attached, otherwise your return will be refused.
  
  
• Any returns delivered more than 30 days after the delivery date of your order may be refused. Please contact our support team if your return is unexpectedly delayed. If your return is refused, we will notify you by email. Your order will then be shipped back to you within 4-7 working days.
  
  
• If an order was paid via Klarna and the voucher option (including €5 extra credit) is chosen when returning, it is no longer possible to process a refund via Klarna. In that case the amount is converted into a digital gift card, which is sent by email. This credit is final and can no longer be converted into a refund. We advise customers who paid with Klarna not to choose this option if they would rather receive a refund.
  
  
• Please note: Free exchanges are not possible during a gifting promotion. Would you like to exchange for a different size or a different product? Please contact us at contact@olfe.com. If you return (part of) your order and the total order amount therefore falls below the required amount, the free product must be returned as well. If the free product is not returned, we reserve the right to deduct the current retail value of the shorts from the amount to be refunded.
  
  
• Cancellation of pre-orders
  If a pre-order is cancelled by the customer, a refund will only be issued after the relevant pre-order delivery has been physically received and processed by us. Since pre-order products are purchased specifically on the basis of the order placed by the customer, a refund cannot be issued earlier. After receipt of the full delivery, the amount due will be refunded immediately to the account used for the original payment.
  
  

• For discount promotions that require a minimum number of items for the discount, the discount will be recalculated if, after a return, the number of items kept falls below the required amount.
  
  Return conditions anniversary promotion buy 3, pay 2

• The promotion cannot be combined with other discount codes or ongoing promotions.
• The discount applies per complete set of three items within the selected collection.
• For each complete set of three items, the cheapest item is provided free of charge.
• If one or more paid items within a set are returned, the corresponding free item must also be returned.
• If the free item is not returned, the value of this item will be deducted from the amount to be refunded.
  
  
  If you need to start a return, click one of the links below. If you need extra help, please contact us and we will be happy to help you!
  
  

  Would you like to exchange an item free of charge? Click here.
  
  Would you like to return an item? Click here.